FREQUENTLY ASKED QUESTIONS

REAL TIME COVERAGE NATIONWIDE & IN CANADA

    PET SHEPHERD, NC
24 HOUR PET IDENTIFICATION & RECOVERY SERVICES 

What is Pet Shepherd, NC?
              Pet Shepherd, NC is a 24 Hour Toll Free Pet Identification and Recovery Service that many pet lovers and Rescues nationwide & in Canada use for quick recovery of pets when they stray
.
  Pet Shepherd, NC is not associated nor affiliated with any other company, big or small, that may offer similar services for less or whom may claim ONLY they can provide such services. What usually happens in the end is:  you may just get what you pay for, while you & your pet may suffer the sorrows of being separated. Unfortunately, some of us have been down that road before.  <>< 

Is Pet Shepherd, NC a Microchip?
            No. Pet Shepherd, NC is a durable, stainless steel shield tag for your pet’s collar. Simplicity and dedicated pet lovers is what makes it work and work well, not charms.  
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Why use Pet Shepherd, NC instead of a Microchip?
           There’s no comparison between Pet Shepherd, NC and a microchip…Other than the fact they’re both used to recover lost pets. The truth of the matter is that we recommend using both. However, the vast difference between the two lies in the fact that Pet Shepherd, NC is used as a proven and reliable recovery tool to reunite lost pets & their owners “QUICKLY,” often within 35 minutes, before they make it to the shelter. Often times many pets are euthanized due to the inability to read a microchip or being able to contact the owner. A microchip is not intended nor designed to be a quick recovery tool. Relying on a microchip alone as a first line of defense against lost pets can prove devastating to both owners & their pets.  
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How is Pet Shepherd, NC so “QUICK” in recovering lost pets?
            Since nearly everyone owns a cell phone, recovery begins with a simple TOLL FREE call to our 24 Hour Data Center where a
person is standing by to assist you. Pet Shepherd, NC will establish liaison with the finder, quickly gather their contact information and contact you, the owner, so that you may arrange a pick-up at your convenience and discretion. With many microchip services you’ll be asked by a machine to leave a message, in some cases you may be asked to navigate through a number of messages before making your selection. Meanwhile, precious minutes have been wasted. Besides, the finder may grow tired of keeping your pet and may just turn him loose again. Here’s an example of a recent & actual recovery in Canada on Thursday May 22, 2008:  
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For privacy reasons all persons names & contact numbers have been omitted..

 052208-1610-Finder at 519-XXX-XXXX (Ontario, Canada) called Chelsea (stray dog) in as a stray to our Data Center for Recovery. 1612-Called Xxx's house (owner) & spoke with her son, gave him finder's contact info. 1615-Called Xxx (owner) on her Cell gave her the finder's contact info to retrieve her dog. She said she'd contact Xxxx. 1618-Called Xxxx (President) of XXXX Rescue & gave him info on this incident.

052208=May 22, 2008
 1610
=4:10 pm
 1612
=4:12 pm
 1615
=4:15 pm
   1618
=4:18 pm
 
In as little as 8 minutes, all the necessary wheels were turning to get this pet and its owner reunited.  And they were! This is how "QUICK" & dedicated Pet Shepherd, NC is. Then and again, we too are dedicated Pet Lovers, in fact, our very own pets wear our tags as well.  

What is the cost for Pet Shepherd, NC Services?
           The cost is only $10.99 for one year, $24.99 for 3 years or $34.99 for 5 years. The tag is only $5.99. All plans offer the same level of protection, the tiers are done to better accommodate individual budgets and greater consumer savings.   
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What is the value of having Pet Shepherd, NC?
           This is one of those questions that will mean something different to everyone. Protecting your pet with our services on a yearly basis costs less than .03 cents per day, if you opt for the 3 or 5 year plan the price per day drops dramatically, while the value increases exponentially. It’s like having insurance on your home or car…You pray that you’ll never need it, but when you do…It’s good to have it & watch it work for you. With Pet Shepherd, NC protecting your pet round-the-clock---we say:
                                                  
“Enjoy your peace of mind.”   
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Where can I buy Pet Shepherd, NC services for my pet?
          
If you live in New Bern, NC or the surrounding area you can purchase our services at Nauti-Paws Boutique and Bakery located in downtown New Bern at 234 Middle Street 252-637-0247 and at Critter Comforts 1822-7 S. Glenburnie Rd. 252-638-5975. If you're not local you can purchase them through our web site, click HERE for details. You can also ask your local Pet Shop, Veterinarian, Groomer or Boarding Kennel, to carry our tags & services and we'll be glad to outfit them, or e-mail us with your name and their phone number & we will contact them.

Are there additional charges if any contact information ever needs to be changed?
           ABSOLUTELY NOT!
You may change your contact information as often or as many times as you may need to WITHOUT any additional charges or hidden costs. It is to your advantage to maintain all of your contact information current with us; this will ensure we can reach you when your pet strays, during the time when we need to reach you the most. Also, there’s no need to buy another tag if you move or when any of your contact information changes, just send us an online update & you’re done. FREE of charge. 
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Will my contact information be shared with anyone else?
           Never!
We do not share your private information with anyone.  In fact, when a finder calls us with a stray dog, we gather their contact information to pass on to you. Again, we do not have any associates, affiliates or third parties. Pet Shepherd, NC stands alone, anyone else claiming any business association with us, other than subscribing to our services, is committing a fraudulent act.    
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Are your transactions secured?
            Yes. In fact, Pet Shepherd, NC does not handle any money transactions, all transaction are handled through
Pay Pal Secured Site, the safer, easier way to pay online without exposing credit card numbers to your merchant. Pay Pal accepts all major credit cards and you do not have to be a Pay Pal member to use their services. In the many years we’ve been using Pay Pal neither we nor our customers ever encountered any problems. Of course if you don’t feel secure about any online transaction, we also accept Cashiers Check or Money Order and personal checks.   
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Can my tag be re-used or reassigned?
            Absolutely! Pet Shepherd, NC tags can be re-used or reassigned at any time by visiting our registration form online and submitting your changes, these services are
FREE. Remember, you must use your password anytime a change is made.   
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Why must I have a password?
            Your password should be known only to you or anyone else you trust. We keep your password on your private registration. When your password matches while making any changes to your contact information, it authenticates the entry to be legitimately from you. If at any time we notice unusual inconsistencies or suspect any foul play, we personally contact you for verification.      
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Does Pet Shepherd, NC store any medical conditions for pets?
           
Yes. We provide a block on our registration form for the purpose of listing information about your pet that will aid in its recovery and well-being. This not only protects your pet, but also the finder. The last thing we want is for your pet to be turned loose again.  
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Is Pet Shepherd, NC for local coverage only?
            No
. Pet Shepherd, NC services are currently active nationwide and in Canada. In fact, if you can access our toll free recovery service from another country, you can use our services.   
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Do I have to remember my renewal date?
            Not at all!
Pet Shepherd, NC will keep track of your subscription and notify you by e-mail as the time draws near. Remember, if you change your e-mail address or any other contact information, you must send us an update through our web site so that we can update your contact information.   
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Where can I get more information about Pet Shepherd, NC?
    
You can contact us by phone at (252) 638-9099 or by e-mail at info@petshepherdnc.com .   
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Pet Shepherd, NC is also a distributor for Solid Gold Holistic Foods!
If you have any questions not found here, please feel free to contact us via e-mail.